77acn's Privacy Policy

1. Definitions and Scope

The meanings of key terms and definitions used in this Policy are provided below:

• Personal Data: Any information that can identify or help identify a specific individual — such as name, national ID number, phone number, email address, financial transaction details, and similar information.
• Processing: Any operation performed on personal data — including collection, storage, retrieval, analysis, modification, transfer, or deletion.
• Cookie: Small text files stored on your device that are used to improve your website browsing experience.
• Third Party: Any person, organization, or entity other than 77acn.

This Policy applies to the main 77acn website and all its services and gaming sections.

2. What Information We Collect

77acn collects information from you through various processes. The information collected is organized into the following categories:

2.1 Registration and Identity Information

When you create an account, the information you provide may include:

• Full name and date of birth (for age verification — the platform is for users aged 21+ only)
• Mobile phone number
• Email address
• Login credentials (username and encrypted password)

2.2 Financial Transaction Information

Transaction-related information is recorded during deposits and withdrawals. 77acn's supported payment methods are bKash, Nagad, Rocket, and Upay. The date, amount, and reference number of transactions carried out through these methods are stored. We never collect your full mobile banking PIN or password.

2.3 Device and Technical Information

When you browse our platform, certain information may be collected automatically:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Device identification information
• Page views, session duration, and click patterns
• Cookie and local storage data

2.4 Gaming Activity Information

Your gaming history, bet amounts, win/loss records, and bonus usage information are stored in our system. This information is used to ensure responsible gaming and to provide you with a personalized experience.

2.5 Support Communication Information

When you contact us via our 24/7 live chat or email, the details of that conversation and request are stored.

3. Purpose of Information Use

77acn uses collected information only for lawful and specific purposes. The main purposes are:

3.1 Service Operation and Improvement

• Creating, verifying, and managing your account
• Processing transactions and maintaining financial records
• Monitoring and improving the quality of gaming services
• Resolving technical issues and providing customer support

3.2 Security and Fraud Prevention

• Ensuring account security and preventing unauthorized access
• Taking measures against money laundering and fraud
• Strengthening the overall security framework of the platform

3.3 Legal Compliance

Information may be stored and used as necessary to comply with applicable laws, regulations, or lawful directives from government authorities.

3.4 Personalized Experience

By analyzing your preferences and gaming patterns, 77acn may present you with more relevant content and offers.

4. Cookie Policy

77acn uses cookies and similar technologies to improve the quality of our services. There are several categories of cookies:

• Essential Cookies: Required for login sessions, language preferences, and security. Without these, the website does not function properly.
• Analytics Cookies: Help improve the service by collecting information such as which pages are visited most and how long users stay.
• Preference Cookies: Remember your preferred settings so you get the same experience on your next visit.

You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the quality of the service.

5. Information Sharing and Disclosure

77acn does not sell or commercially rent your personal information to third parties. However, limited information may be shared in the following circumstances:

5.1 Service Partners

Information may be shared with trusted third parties for specific functions such as payment processing, IT infrastructure, and anti-fraud verification. Strict confidentiality agreements are in place with these partners and they may only use the information for the designated purpose.

5.2 Legal Requirements

Information may need to be disclosed to comply with court orders, lawful directives from investigative authorities, or applicable legal obligations.

5.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, relevant user information may be transferred. In such cases, the new party will be bound to comply with the terms of this Policy.

6. Data Security Measures

77acn applies industry-standard technical and organizational measures to protect your information:

• SSL Encryption: All communication between the website and your browser is encrypted using TLS/SSL technology, which prevents interception by third parties.
• Access Controls: Only authorized staff who need the information to carry out specific responsibilities can access personal data.
• Password Protection: User passwords are never stored directly — they are transformed using strong hashing algorithms.
• Regular Audits: Our systems undergo regular security reviews and vulnerability assessments.
• Data Center Security: Both physical and digital security measures are in place at server and data storage facilities.

While 77acn is committed to ensuring the highest level of security, no digital system is completely free from risk. We respond promptly to any security incident and notify affected users where necessary.

7. Data Retention Period

77acn stores your information only for as long as necessary. The guiding principles for retention periods are:

• Active Accounts: Information necessary for service delivery is retained while the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be kept for a limited period due to legal obligations and dispute resolution needs.
• Financial Records: Transaction records are retained for the mandatory period required by applicable law.
• Analytics Data: Anonymous and aggregated analytics data may be retained for an extended period as it contains no personally identifiable information.

8. User Rights

As a 77acn user, you have the following rights over your own information:

8.1 Right of Access

You may request a copy of the personal information we hold about you at any time.

8.2 Right to Rectification

If your information contains any errors or is incomplete, you may request a correction.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Restrict Processing

In some cases, you may request that the processing of your information be limited or suspended.

8.5 Right to Lodge a Complaint

If you have any concerns about our data protection practices, you may inform our support team directly.

To exercise any of the above rights, please contact us through our support channels. We are committed to responding to valid requests in a timely manner.

9. Protection of Minors

77acn strictly prohibits anyone under the age of 21 from accessing all its services. The platform is for users aged 21 and above only.

We do not knowingly collect personal information from minors. If a minor has registered by mistake and this comes to our attention, that account will be closed immediately and the associated information will be deleted. Parents or guardians may contact us regarding this matter.

10. Third-Party Links and Services

The 77acn platform does not contain external links to other websites or services. However, our payment processing service partners may have their own privacy policies. When transacting via bKash, Nagad, Rocket, or Upay, the policies of those providers will also apply, which are entirely their own and outside the control of 77acn.

11. Policy Changes and Updates

77acn may revise or update this Privacy Policy from time to time. When changes are made:

• The new version will be published on this page and the "Last Updated" date will change.
• Registered users will be notified of significant changes.
• Continued use of the platform after an update will be considered acceptance of the new policy.

It is therefore recommended that you review this page regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. The 77acn support team is available 24/7 in both Bengali and English.